Consumer Groups

Section 78 of the Consumer Protection Act (CPA) empowers the National Consumer Commission (NCC) to accredit a consumer protection group if that person or association:

(a) functions predominantly to promote or represent the interests of all or a specific category of consumers generally;

(b) is committed to achieving the purposes of this Act; and

(c) engages in, or makes a realistic proposal to engage in, actions to promote and advance the consumer interests of persons contemplated in section 3(1)(b).

Accredited consumer protection groups have specific powers to act on behalf of consumers, including initiating or intervening in proceedings before relevant forums, though ambiguity remains whether non-accredited groups may also do so under Section 4. The Commission is the sole authority for accreditation, which requires groups to meet criteria such as promoting consumer interests, committing to the CPA’s purposes, and demonstrating capacity to serve consumers, particularly disadvantaged groups.

Accreditation is valid for five years, including provisional accreditation where appropriate. During this period, the NCC monitors compliance, may request reports, and may suspend or withdraw accreditation. The process requires a detailed application, public notification, and allows for review under the Promotion of Administrative Justice Act. Accredited consumer groups may not charge consumers for their services and must submit annual reports to the NCC.